Generalterms

1.1 In these general terms and conditions of sale and delivery, “Hacom” means: Hacom Trading B.V. (Keurmeesterstraat 22, 2984 BA Ridderkerk) or a company affiliated with it. “Product” or “products” means: products offered or delivered by Hacom.

1.2 These terms and conditions apply to all offers and/or agreements made by Hacom to or with customers acting in the course of a profession or business (hereinafter “the Customer”) as well as to their performance.

1.3 These terms and conditions apply to the exclusion of any general terms and conditions used by the (potential) Customer.

1.4 The Customer may only rely on provisions deviating from these terms and conditions if and insofar as Hacom has accepted them in writing.

1.5 Where these terms and conditions refer to “in writing”, this includes email.

2.1 All offers from Hacom are without obligation. Orders and acceptances of offers by the Customer are irrevocable.

2.2 Hacom is only bound once it has confirmed the order in writing or has started performance.

2.3 A quotation request, certificate request or message sent via the website is not an order and does not result in an agreement. Prices in quotations are in euros and exclusive of VAT, unless stated otherwise. Hacom may charge a surcharge for administrative or transport costs on small orders.

2.4 Inaccuracies in Hacom’s order confirmation must be reported to Hacom in writing within 3 days of the date of the order confirmation, failing which the order confirmation is deemed to reflect the agreement correctly and completely.

2.5 Verbal promises or agreements made by or with its staff only bind Hacom if it has confirmed them in writing.

2.6 These general terms and conditions apply in full to any amendments to the agreement.

3.1 All specifications given by Hacom regarding properties, dimensions, colours, quality and performance are made with care, but Hacom cannot guarantee against minor deviations. The Customer must inspect the products upon receipt.

3.2 Images, descriptions, size tables, datasheets and other information on the website or in catalogues do not bind Hacom. Colours may appear different on a screen than on the product.

3.3 The Customer must verify for themselves whether the products comply with government regulations in the country of destination. Use is at the Customer’s risk.

4.1 All intellectual property rights relating to the products, packaging and manuals belong to Hacom.

4.2 Use of Hacom’s trade names, trademarks (including COVER) and logos is only permitted with express written permission.

4.3 The Customer is not permitted to remove or alter any indications of rights (such as copyrights or trademarks) from the products.

4.4 The texts, photos, datasheets and other content of the website are the property of Hacom or its licensors. Without Hacom’s written permission this content may not be copied, reproduced or made public.

5.1 Stated delivery times are approximate and not strict deadlines. Exceeding them does not give rise to compensation.

5.2 The delivery time is extended in the event of changed working conditions or delays by suppliers.

5.3 Delivery takes place at the moment the products have been set aside for the Customer. From that moment the risk lies with the Customer.

5.4 Hacom determines the method of packaging. Packaging material is not taken back.

5.5 Transport is at the Customer’s risk. The Customer ensures sufficient loading and unloading facilities.

5.6 If a product is not available, Hacom may deliver an equivalent product at the same price.

5.7 In case of non-acceptance, products are stored at the Customer’s expense and risk.

5.8 Hacom is entitled to perform and invoice an agreement in parts.

6.1 In the event of force majeure, Hacom may suspend performance without being obliged to pay compensation.

6.2 Force majeure includes, among other things: war, strikes, fire, staff illness, transport disruption (including delays or blockages in sea and port transport), government measures such as import and export restrictions, and failures by third parties.

6.3 If the force majeure lasts longer than 12 weeks, both parties may dissolve the agreement for the part that cannot be performed.

7.1 Hacom is liable for the soundness of the products. In case of manufacturing defects, Hacom will, at its option, replace the products or apply a price reduction. The warranty is limited to the period of the supplier (max. 8 months).

7.2 No warranty applies in the case of:

• Normal wear and tear;
• Failure to follow instructions;
• Improper use or storage;
• Use in a condition other than the original.

7.3 The Customer must inspect the products immediately upon receipt.

7.4 Transport damage or shortages must be noted on the consignment note immediately.

7.5 Complaints must be reported in writing within 14 days of discovery.

7.6 Returns are only permitted with written permission and are at the Customer’s expense and risk.

8.1 All delivered products remain the property of Hacom until all claims (including fines/interest) have been paid in full.

8.2 In case of non-payment, Hacom may collect the products at the Customer’s expense.

8.3 Unpaid products may not be pledged.

9.1 Payment must be made within 30 days of the invoice date.

9.2 Hacom may always demand advance payment or security.

9.3 In case of late payment, interest of 1.5% per month is due.

9.4 Collection costs amount to at least 15% of the invoice amount (minimum € 250.-).

9.5 Set-off by the Customer is not permitted.

10.1 The Customer may not cancel an order. In case of cancellation, the Customer owes all costs incurred and lost profit (plus VAT).

11.1 All advice and specifications are without obligation and not binding. Hacom is not liable for damage resulting from advice.

12.1 Hacom’s liability is limited to the warranty provisions in Article 7. Indirect damage (consequential damage, lost profit) is excluded.

12.2 Hacom is not liable for damage caused by incorrect use or repackaging of products.

12.3 Total compensation is limited to the invoice value with a maximum of € 15,000.-.

12.4 The Customer indemnifies Hacom against all claims from third parties.

13.1 If the Customer acts on behalf of others, they remain jointly and severally liable towards Hacom.

14.1 If a provision is void, the remaining provisions remain in force.

14.2 Dutch law exclusively applies.

14.3 The Vienna Sales Convention (CISG) is expressly excluded.

14.4 Disputes will be settled by the competent court in the district of The Hague.

Version October 2026