Frequently askedquestions.

Click "Request a quote" on the website or on a product page. Tell us which products and quantities you need. Our team will reply as soon as possible.

Yes. All offers from Hacom Trading are non-binding. A request via the website is not an order; a contract only comes into being after our order confirmation.

Certificates are not published online. You can request them free of charge via the Certificates page, and we will send them to you by email.

Monday to Thursday from 08:30 to 17:00, Friday from 08:30 to 15:00. We are closed for lunch between 12:30 and 13:00.

Our office and warehouse are in Ridderkerk, the Netherlands: Keurmeesterstraat 22, 2984 BA Ridderkerk. You are welcome to visit during opening hours.

Stated delivery times are indicative and not fixed deadlines. For the delivery time of your specific order, please call or email us. If a product is out of stock, we will offer an equivalent alternative in consultation with you.

Invoices must be paid within 30 days of the invoice date. For new customers we may ask for payment in advance or other security.

For manufacturing defects the warranty of our supplier applies, up to a maximum of 8 months. Normal wear and tear, failure to follow instructions, improper use or storage are not covered.

Check the delivery immediately on receipt. Note any transport damage or shortage on the consignment note straight away. Report complaints to us in writing within 14 days.

An order cannot simply be cancelled. In case of cancellation, the costs incurred and lost profit are payable. Please contact us before placing an order.

Yes. Our team is happy to help you find the right product for your project. This advice is non-binding.

We only process the data you give us yourself, and we do not use tracking cookies. Everything we do with it is described in our privacy statement.